The Boring (but important) Stuff
Below you will find our important policies, such as Terms & Conditions of Service, Privacy, and how we handle your data in line with GDPR.
Should you have any questions or find that something isn't covered here, please contact us.
Terms & Conditions of Service
Ownership of Website
This website is owned and operated by iAMBeyond Health & Wellbeing UK. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors physical products and holistic services. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
Who can use this website?
In order to use our website and/or receive our services and products, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
Terms of Purchase
When buying an item, you agree that:
(i) you are responsible for reading the full item listing before making a commitment to buy it
(ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.
The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged to your payment method at the time of completing the transaction.
Returns & Refunds
For any undamaged product, simply return it with its included accessories and packaging along with the original order details or invoice within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. The customer is responsible for the cost of the return postage.
For any damaged products, please contact us on hello@iambeyondhealth.co.uk with a description of the issue and photos of the relevant damage, within 14 days of the date you receive the product. The damage will be assessed on an individual basis and a replacement or refund will be offered within 3 working days.
In addition, please note the following:
(i) Products can be returned only in the country in which they were originally purchased; and
(ii) the following products are not eligible for return/refunds:
- All loose Blue Lotus products (whole flower, tea blend, etc), excluding pre-rolls
- Personal hygiene products
- Opened products, unless defective
- All consultations and associated services
​
For refunds/returns that fall outside of the terms set out in this policy, please contact us.
Right to Change Offerings
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
Ownership of Intellectual Property
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of iAMBeyond Health and Wellbeing UK. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
Right to Suspend Access to Services
We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment
Indemnification
You agree to indemnify and hold iAMBeyond Health & Wellbeing UK harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall iAMBeyond Health & Wellbeing UK be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, iAMBeyond Health & Wellbeing UK assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
Right to Change or Modify Terms
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
Emails & Content for Promotion Purposes
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.
Privacy Policy & GDPR
What information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How we collect information
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why we collect information
We collect such Non-personal and Personal Information for the following purposes:
i) To provide and operate the Services;
ii) To provide our Users with ongoing customer assistance and technical support;
iii) To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
iv) To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
v) To comply with any applicable laws and regulations.
How we store, use, share & disclose information
Our company website is hosted on the Wix platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix's data storage, databases and the general Wix applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For Communication
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Use of Cookies
Our site makes use of cookies for purposes of improving the site navigation and providing us analytics data to improve our services.
Further to this, your own device and/or browser may make use of it's own cookies policies. For further information, please refer to your device and application's terms and conditions.
If you wish to withdraw consent
If you wish to withdraw consent or exercise your rights under GDPR, please contact us on hello@iAMBeyondHealth.co.uk
Privacy Policy Updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions & Contact
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at hello@iAMBeyondHealth.co.uk