For all information on our shipping services, please refer to the below.
Should you have any further questions or find that something isn't covered, please do not hesitate to contact us!
Our cut-off time for same-day dispatch is 11.30am, and we aim to dispatch all orders received before this time on the same day. Orders placed after this time will be dispatched on the following working day.
** Large orders, especially those with freshly prepared items, may require a 24-hour preparation period and will be dispatched the following day. We will contact you if your order will be delayed due to preparation.
Please note that shipping rates and upgrades are based on weight and parcel type. To see your shipping estimate, simply visit your basket/checkout area, where it will be displayed.
For bulky items (orders over 5kg in weight), please feel free to contact us separately, as we may be able to arrange alternative freight at a lower cost.
Shipping to the UK and Channel Islands
We offer free standard Shipping to all UK and Channel Island addresses (Tracked 48) on orders over £20.
There is a standard charge of £2.50 for orders under £20. We also offer upgrades if you need your item sooner
Standard
(3 -4 days)
Our standard shipping option, FREE to all UK and Channel Island addresses on orders over £20.
Sent with Royal Mail Tracked 48, you can expect this item to arrive in 2 - 4 business days following receipt of your dispatch confirmation email.
These orders are typically dispatched by the following working day, but may take up to 48 hours in some cases.
Tracked 24 Upgrade
(1 -2 day)
Our 'Priority' upgrade option, available for all UK and Channel Island addresses.
Sent with Royal Mail Tracked 24, you can expect this item to arrive in 1 - 2 business days following receipt of your dispatch confirmation email.
These orders are typically dispatched on the same day (if placed before our 11.30am cut-off time) or the following day (when placed after the cut-off time).
Large/Oversized Items
(and orders with 5+ items)
For bulky or over-sized orders, the courier used will vary. Most of these are standard services that are shipped within the same timeframes as the 'Standard' option above. Where you have purchased the shipping upgrade for a bulky order, we will choose the fastest option available locally.
For orders with 5+ items, there may be a delay in preparation. Should the order delivery estimate fall outside of the shipping option you have chosen, we will contact you separately.
Shipping to the Americas, Asia, Africa & Oceania
We offer International Shipping to addresses outside of the UK and Europe, starting at GBP £10. As of November 2025, we only offer Tracked options, due to increased issues presented by tariffs, custom delays and shifting regulations.
Please note: We cannot ship supplements to the USA, Canada, Australia or New Zealand. This is due to the varying regulations around health and food supplements in different regions.
International Tracked
(7-9 Days)
Royal Mail International Tracked
Our Tracked International shipping option, starting at GBP £10, to all addresses outside of the UK and European Union.
Sent with Royal Mail International Tracked, you can expect this item to arrive in 7 - 9 business days following receipt of your dispatch confirmation email.
These orders are typically dispatched the following day, but may take up to 48 hours in some cases.
Large/Oversized items
(and orders with 5+ items)
For bulky or over-sized orders, the courier used will vary. Most of these are standard services that are shipped within the same timeframes as the 'Standard' option above. Where you have purchased the shipping upgrade for a bulky order, we will choose the fastest option available locally.
For orders with 5+ items, there may be a delay in preparation. Should the order delivery estimate fall outside of the shipping option you have chosen, we will contact you separately.
Shipping to the European Union (EU)
We have reinstated shipping to the European Union for sales direct from our website, starting at GBP £9.50. You can read more about the complexities of shipping to the EU below.
Please note that due to the small-scale of our operation, we do not have an EU headquarters to register for tax purposes. For this reason, there may be unpaid import duty that is payable by the customer on receipt of your order.
If you want all potential import duties and taxes sorted before your order arrives, we do have options!
In order to do this, simply place your order through our eBay page instead of here on the website.
You will find links to the relevant marketplace listings in the info sections of each product page.
EU Shipping Options
EU Tracked
(7 Days)
Royal Mail International Tracked
Our Tracked International shipping option, starting at GBP £9.50, to all addresses inside the European Union (EU).
Sent with Royal Mail International Tracked, you can expect this item to arrive in 7 business days following receipt of your dispatch confirmation email.
These orders are typically dispatched the following day, but may take up to 48 hours in some cases.
Large/Oversized items
(and orders with 5+ items)
For bulky or over-sized orders, the courier used will vary. Most of these are standard services that are shipped within the same timeframes as the 'Standard' option above. Where you have purchased the shipping upgrade for a bulky order, we will choose the fastest option available locally.
For orders with 5+ items, there may be a delay in preparation. Should the order delivery estimate fall outside of the shipping option you have chosen, we will contact you separately.
What do I need to know?
And other important information
Why couldn't you previously ship directly to the EU for orders placed on the website?
The short answer? Brexit.
Since the UK voted to leave the European Union, UK businesses have been required to register for VAT payments (Taxes and Duties) for sales made to customers in the EU. This requires a physical address in the European Union which, for smaller businesses like us, who do not have multiple registered addresses, requires employing an intermediary tax specialist in one of the EU countries to act on our behalf.
These intermediaries can charge around €3 per transaction, in addition to the taxes and duties payable for the import, meaning additional costs of at least EUR €4 - €5 per transaction. Passing these costs on to you, our customers, did not seem like a fair solution.
Making your purchase through established marketplaces like eBay, who are already registered for VAT in the EU, allows them to handle these tax requirements on our behalf, which minimises the costs for our business and for yourselves. Purchasing this way means that you only pay the import VAT (usually around €1) instead of the intermediary fees, which are absorbed by us as part of the cost charged to us by the online marketplace.
Update: We have reinstated direct shipping to EU addresses, on the basis that our customers accept possible import duties/taxes that may be payable on receipt.
Can I still place an order for delivery to an EU address without the possibility of having further duties to pay on receipt?
Yes! Simply place your order through our eBay page instead of our through our website.
Some products are restricted on eBay, so pictures may look different when compared to our website. Rest assured that you will receive the same product pictured on the website.
To make your purchase for delivery to an EU address:
1) Locate the item you wish to purchase on our website
2) Scroll down to the product information section titled 'Want to ship to an EU address?'
3) Use the link contained in that section to make your purchase through our eBay listing
What do I need to do to ensure that I receive my parcel without interruptions?
The rules and regulations around receiving mail from outside the EU to an EU address are constantly evolving and are subject to local administration - meaning there is no single rule for all EU countries.
Generally, VAT is due on all of our shipments upon receipt. How each country handles this will differ, but you may encounter your package being held for further payment or information. You may not always receive clear notification of this.
With that in mind, we recommend the following:
- Access your tracking link from your confirmation email or from within your account area
- Open the tracking link in Royal Mail and then click 'continue tracking', at the top of the screen. This will open the tracking for the local delivery partner that will complete the delivery in your country.
- Ensure you have an account with this carrier and, where necessary, 'assign' the package to yourself in the carrier's account area/portal.
- Ensure your account details are updated with your email address and phone number, so you can ensure that any notifications are received promptly.
- Once the package has entered customs clearance in your country, you will be able to use this portal to provide any information required and complete payment of any unpaid duties/taxes.
Please note: It is also standard practice for some countries to request a copy of your invoice or payment details, as well as an identifying document for yourself, such as passport or driving license. If you are a permanent resident, you may also be asked to provide your personal Tax ID to release the shipment. This is all normal and safe - but please only ever complete these details through the secure portal provided by the carrier. Never provide this information after clicking links in emails or SMS.
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